Refund policy

This document serves as a Notice to Clients and Users of websites managed by Mlakar Cars d.o.o., explaining how personal data is handled and providing important information about privacy and cookies usage. Below is a summary of the key points:

1. Data Collection and Purpose

  • Personal Data: We collect personal data (such as name, address, email, phone number, etc.) to fulfill contracts, process orders, and manage communications. This data is used for purposes like marketing, order fulfillment, customer support, and compliance with legal requirements.
  • Cookies: Cookies are used on our website for user experience improvement and to monitor visitor activity. These files do not collect personal data but help enhance site functionality. User consent is obtained for cookies usage, in line with Slovenian and EU regulations.

2. Use of Data

  • Personal data is primarily used for fulfilling contracts (such as product or service purchases), marketing, ensuring secure transactions, and adhering to legal obligations.
  • We may process data based on legitimate interests, such as preventing fraud or improving website and service quality.
  • Data may also be processed to meet legal obligations, such as tax compliance or fraud prevention.

3. Rights and Protection

  • Data Rights: You can request access to your data, request corrections, or request deletion of your data in some cases. You may also withdraw consent or transfer your data to another provider.
  • Security Measures: We apply appropriate measures to safeguard your data against unauthorized access or misuse.
  • Retention Period: Data will be stored as long as necessary for the purpose it was collected. Order data is kept for five years, while transaction data is retained for ten years.

4. Third Parties and Cookies

  • We do not share your personal data with third parties without your consent, except where necessary for completing your order or complying with regulations.
  • Some images and content on our website are sourced from third-party sites such as Freepik, Unsplash, and Iconduck.

5. Contact Information

This notice helps ensure transparency about how we collect, process, and protect your personal information, in compliance with applicable laws such as the Personal Data Protection Act and EU regulations.